This is a single chair studio. When an appointment is missed at short notice the slot usually cannot be filled, so a clear policy protects both of us. Please read this before booking.
Last updated August 2026. Deposit amounts marked TO CONFIRM need setting before the site goes live.
Deposits
A deposit is required to secure every treatment appointment. It is deducted from the balance on the day. Deposit amount: TO CONFIRM.
Deposits are not a booking fee. They are held against your appointment and are only lost if this policy is not followed.
Rescheduling and cancellation
- More than 48 hours notice. Your deposit moves to your new appointment, at no charge. You can do this once free of charge.
- Less than 48 hours notice. The deposit is not refundable and a new deposit is required to rebook.
- No show. The deposit is not refundable and I may ask for the full treatment price in advance for any future booking.
- Arriving more than 15 minutes late. I may not be able to treat you safely in the time left. This is treated as a late cancellation.
If I have to cancel
If I cancel or reschedule your appointment for any reason, your deposit is carried over in full, or refunded in full if you would prefer. That applies whatever the notice period.
When I will not treat you
I will decline treatment, and the deposit will be returned, if on the day it is not safe or appropriate to proceed. That includes pregnancy or breastfeeding, an active infection or cold sore in the treatment area, a change in your medical history, recent vaccination, or if you have been drinking alcohol.
I will also decline if I do not believe the treatment you have asked for is right for you. That is not a judgement, it is the job. In that situation your deposit is refunded or moved to a different treatment.
Results and refunds
Treatments are a service, not a product. Payment is for the procedure and the expertise behind it, not for a guaranteed outcome, and results vary between individuals. Because of this, treatment fees are not refundable once a treatment has been carried out.
If you are unhappy with a result, contact me. Reviews are free and I would always rather see you and discuss it than have you sit at home worrying. Where an adjustment is clinically appropriate I will make it.
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015, which requires services to be carried out with reasonable care and skill.
Course bookings
Training course places are subject to separate terms, because a place held for you cannot be resold at short notice.
- A deposit secures your place and is not refundable.
- The balance is due before the course date.
- More than 28 days notice: your deposit transfers to another date, once.
- Less than 28 days notice: the deposit is lost and the balance, if paid, is not refundable.
- If a course is cancelled by me, you receive a full refund including the deposit, or a transfer to the next date, whichever you prefer.
Aftercare appointments
Reviews and aftercare appointments carry no charge, but the notice periods above still apply. A missed review is still a slot somebody else could have used.